VIP Cleaning Procedure

Job of the day which this program look's to replace is a very fragmented system that has many failing's. 

1. Lack of consistency - Wether due to time constrait's or staff shortages ultimately staff initially start well but by near end of shift the job is being neglected. DND and no services also contribute to the job not being completed on the day. 

2. Wrong Job of the day task's being allocated - Many a time the daily task is a job that should be performed each day and by tasking it as a job of the day we are telling staff to only perform the task when issued, creating critical neglected areas within the room. 

3. Lack of training for new employees and Supervisor's who are not seeing a complete picture of all areas requiring cleaning within a Room/Apartment from day one. 

4. A system that is difficult to control and manage and increases the workload onto the checker.especially as guest's start to check in . 

To begin implementing the vip program we must first designate the additional job's that the employee will be performing within the room/apartment. If you have been running Job of the day's then we are half way there as the correct tasks will be used just in a different manner. 

1. Allocate correct task's to be performed within the vip room's and procedures surrounding them. Examples : High dusting , Hoovering Edges/Under bed/behind sofa , Door closer's , Hinges on wardrbe door's , behind Mini fridge , Bathroom Air vents , High fitment's , Clean shower are with Moldex , Pipes under sink , Skirting's etc. 

2. Work out how many is required to do daily to turn over every room/apartment in the hotel each week. (Normally work's out 3ea per day for each employee). 

3. All staff including supervisor's to understand the additional task's to be performed and the procedure's surrounding the program. 

OK so now everybody is aware of the task's that are needed to be performed in your VIP room's/apartment's it's time to put it into action. 

1. Create or use a hotel sheet with every room on it to keep a record of which room's have been had the VIP clean and date accordingly. 

2. Highlight the VIP rooms/apartments on the room attendant's sheet/App trying to use vacant room's so they can be done first ideally before lunchtime. (this give the supervisor more time before it get's busy to complete these check's , help staff move furniture if unable on own, Supervisor's can check bed make up is correct , pillow date's , duvet condition , protector's etc . 

3. Supervisor/Manager when ready to check a room attendant's VIP takes the room attendant to the room with them. This is very important to not only allow the room attendant to visually see any mistakes , it also gives then some one on one time to air any concern's , get feedback etc. Each room attendant should be taken based on there own standard and pushed a feasible degree to make them improve based on current level they are at.

4. Make sure anybody training a new start has VIP room's/apartment's on there sheet so on day one they are seeing every aspect of a room clean. 

5. The program is designed to be inputted with ease so when additional task's come along from the room's themselves , GM wanting something new done within the room's / apartment's then it's a simple process of informing staff about the new task to be completed and giving the GM a answer of a week to complete. 

6. As with many hotel's VIP guest's come along, Show round's  and Audit's  so this will not only educate all staff to understand what to do within these room's/apartment's but you will have numerous done on a daily basis saving a lot of time and stress for yourself having to get them ready. 

​

This is the key , once you start the program you should never stop doing it , revert back to job of the day etc as this will just inform the room attendant's that it is not being controlled properly. 

1. Staff off sick and very busy day - drop the vip's to 1 or 2 instead of the 3 (remember if done by 3 a day each you have normally turned over the hotel by Saturday)

2. Hard to catch depart's and mostly Stay's - A little bit of luggage in a room doen not stop the room atendant from completing these task's. The only thing i would inform the room attendant is tc ease the vip procedure if the guest does return. 

3. It's taken to long - Initially while staff are getting used to the process it will take longer , also if room's/apartment's are dirty then again it will take longer but as the week's pass and everything is being performed correctly it will get easier and easier as staff are more aware and room standard's are pushed higher. 

4. Lastly is all about consistency with the  Supervisor's , Manager's , everybody must be following the procedure the same so staff will see that it is a uniformed approach and they must do it properly regardless who is on duty. Follow these step's and standard's will increase and be constand in a manageable way while the education or room attendant's and Supervor's will improve with it. Remember this is a Heirachy of standard so Supervisor's check these vip to the best standard of the room attendant , Manager's check the vip's to see the highest stand of the supervisor. Ultimatel the vip's are the only ones that matter with old dirt as by the end of the week you have turned round every room so the only mess left is caused by guest's and not areas missed for long period's of time.